Serving our customers
Our customer centricity value reflects our promise to serve our customers in the best way possible. Responsible lending is at the core of this promise. We apply responsible lending principles across the entire organisation to place customers' interest at the centre of daily decision-making.
In 2022, Multitude launched its Responsible Lending Index to ensure that we fulfil our promise. The index comprises three indicators:
- 1.) gender balance score to ensure non-discriminatory lending;
- 2.) trustworthiness score to ensure transparency and fairness; and
- 3.) loan performance score to prevent overburdening clients with debt